As an Assistant Manager, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the AM effectively leads the team to execute great guest service and follows operating policies and procedures.
- Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
- Utilize the deployment chart to effectively position the team. Know and support appropriate personnel policies, labor laws and safety procedures
- Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
- Make guests happy by providing great service
- Resolve guest complaints/issues
- Lead team members to open, transition, and close shifts
- Manage and organize the line and delegate duties to team members
- Know and uphold standards for product quality
- Work the line as needed
- Promote sales on the shift through suggestive selling and knowledge on in-store promotions
- Execute and support all food safety requirements and practice
- Control food costs, labor, waste, and cash on the shift
- Count drawers and follow proper daily cash handling procedures
- Complete additional e-learning as required
Requirements
- Great communication skills to communicate effectively with guests and co-workers
- Must have a positive attitude and ethics which support our values and culture
- Must be a strong team player
- Ability to train and coach others
- Ability to stand/walk for up to 8-10 hours per day
