Assistant Manager Job Description
Reports to:
General Manager
Job Summary:
Manages all functions of a Jimmy John's restaurant to ensure customer service and high-quality products are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the successful execution of fast accurate sandwiches and world-class customer service while maintaining a clean, organized shift.
The Assistant Manager is expected to:
- Perform all duties of Inshoppers and drivers.
- Manages a staff of approximately 3 to 50 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
- Provides on-the-job training for new employees.
- Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
- Assists in the supervision of the preparation, sales, and service of food.
- Forecasts food items. Estimates what amount of each food item will be consumed per shift.
- Supervises food preparation and service operations while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
- Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
- Ensure that every customer receives world-class customer service.
- Route deliveries and serve drivers to maximize delivery business and speed.
- Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
- Completes Closing Procedures.
- Executes systems and procedures with 100% integrity and completeness.
- Completes daily and weekly paperwork.
- Responsible for 100% of the cash drawers at all times during the shift.
- Receives and stores product.
- Audits previous shift's systems and procedures for 100% integrity and completeness.
- Completes preventive maintenance and upkeep on store's equipment and supplies.
- Performs other related duties as required.
Requirements:
- Must be able to read and write and communicate in English.
- Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.
- Must be able to lift 50 pounds.
- Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
- Must have the stamina to work a minimum of 50-60 hours a week.
Special Requirements:
- Willing to work overtime, holidays, weekends as business dictates.
- Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
- Ability to handle and resolve customer threats and issues.
- Ability to handle and resolve employee issues.
- Skills to use a personal computer and various software packages (Word/Excel).
- Ability to handle stress and high-volume operations.
Referral Program Bonuses:
- We’re always looking for hardworking and passionate employees to join our team! If you know someone who would be a great fit, refer them through our referral program and earn up to $200 per referral!
