A Huey Magoo’s BOH Shift Lead oversees daily operations during designated shifts, supervises employees, and ensures that our customers receive outstanding service. The BOH
Shift Lead's responsibilities include handling shift issues as the arise, delegating tasks, and reporting any issues to the manager. A top BOH Shift Lead should be able to ensure smooth and efficient workflows.
RESPONSIBILITIES:
· Leads by example, creating and nurturing a positive, fun, and guest-oriented working environment.
· Maintains professionalism in personal appearance, conduct, and in the completion of duties by adhering to all of Huey Magoo’s policies and procedures and holds team members accountable for following Huey Magoo’s policies, procedures, and responsibilities.
· Recognizes opportunities to exceed guest expectations and responds to guest feedback with appropriate urgency and professionalism, displaying an energetic and empathetic attitude.
· Maintains a thorough knowledge of all menu items, ordering procedures, and menu rollout updates according to corporate standards.
· Works with MOD to supervise team members on shift, assign duties, and create a shift schedule, addressing daily scheduling issues as they arise.
· Monitors the performance of each shift and ensures that closing/opening/side duty checklists are completed accurately by following-up with team members.
· Reports any issues that arise during the shift to management, sometimes being responsible for appropriately handling team member disputes and customer issues.
· Ensures compliance with company policies, health, and safety standards.
· Coaches team members and new staff about brand standards.
· Maintains a clean, sanitary, and stocked restaurant during their shift, preventing crosscontamination of food and promoting attention to detail.
· Monitors food preparation methods, portion sizes, and presentation of to ensure that food is prepared to Huey Magoo’s standards.
· Assists in the controlling of costs by focusing on minimizing waste and keeping labor down.
· Completes daily food safety checks, as directed by management.
REQUIREMENTS:
· Strong leadership skills with the ability to set targets, delegate tasks, and resolve incidents.
· Ability to respond to, and give feedback, with appropriate urgency and professionalism.
· Ability to stoop and lift products and items over 40lbs.
· Ability to work standing for 8+ hours.
· Must be able to read, write, and communicate in English; multi-lingual is a plus.
· Must be able to work in a variety of temperature conditions, and with various chemicals and restaurant equipment.
· Must feel comfortable working in a fast-paced, loud, and busy environment.
· Working familiarity with kitchen display systems and kitchen equipment, with the ability to