Cashier/Runner
The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.
Here’s what we need:
At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.
What you’ll be doing:
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Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
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Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
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Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
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Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
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Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
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Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
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Additional Support: Perform other duties as assigned.
How you’ll do it:
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Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
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Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
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Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
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Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
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Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.
QUE-SO…here’s what you’ll need:
Minimum Qualifications:
- Strong verbal communication skills.
- Availability to work a flexible schedule.
- Must meet state and local requirements for Food Handler’s and Alcohol Server certifications
- Certification(s) must be obtained by your first day or within the timeline required by your location
Preferred Qualifications:
- 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
- 2 years of experience using POS (point-of-sale) systems.
Physical Requirements:
- Must be able to lift, push, pull or carry objects up to 40 lbs.
- Must be able to stand for several hours and walk for long periods of time.
- Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.
Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:
- 10.00 per hour. Tip share included on top of hourly wage.
- Flexible schedules.
- Damn Good food discount card for you AND your spouse.
- Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
- Paid Time Off (PTO) after 1 year of employment.
- Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.
- Bragging rights (Yeah, we’re kind of a big deal!).
