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Front of House Team Member

$10-21/hr
about 3 hours ago | Full-Time / Part-Time
Firmdale Front of House Team Member jobs in New York
Firmdale
New York, NY
Apply now
Job Details

Front of House Team Member


Employee Benefits:
  • Paid vacation, sick and personal days 
  • Health, dental, vision and life insurance plans
  • Commuter benefits 
  • Holiday staff parties and staff appreciation events 
  • In house uniform dry-cleaning services 
  • Employee meals while on duty
  • Departmental and company-wide incentive programs 

The primary role of the Receptionist is to provide exceptional service for every guest while: Greeting, receiving, welcoming and registration of guests, maintaining accounts and handling enquiries, undertaking cashiering and switchboard. Being an exceptional team player, this candidate would also possess excellent interpersonal skills, great attention to detail and is driven by delivering inspirational service. 

Main Duties:
  • Ensure all guests and patrons are warmly greeted upon entering and departing the hotel
  • Check-in/check-out hotel guest efficiently while extending the highest level of hospitality
  • Communicate and appropriately action all complaints/queries, while also informing the Front Office Manager and Duty Manager when applicable
  • Ensure integrity of billing and cash handling
  • Maintain the correct confidentiality of hotel guest information and records.
  • Cover reservations when required 
  • Carry out a daily in-house guest reservation and correspondence audit 
  • Maintain high level of communication between Front Office and all other departments

Requirements:
  • Previous reception or customer service experience, preferably obtained within a 4* or 5* hotel
  • Excellent communication skills
  • Friendly and professional telephone etiquette 
  • Excellent level of spoken and written English 
  • Exceptional organization and administrative skills 
  • Exceptional PC skills 
  • Ability to remain calm under pressure 
  • Must be open to working AM/PM shifts, week days, weekends and holidays
Firmdale Front of House Team Member jobs in New York

Firmdale

New York, NY

Front of House Team Member

$10-21/hr
about 3 hours ago | Full-Time / Part-Time
Firmdale Front of House Team Member jobs in New York
Firmdale Front of House Team Member jobs in New York
Firmdale Front of House Team Member jobs in New York
Firmdale Front of House Team Member jobs in New York

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e.g., Retail Associate, Cashier, Shift Manager
e.g., Retail Associate, Cashier, Shift Manager
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