Overview: Role
As Front Office Coordinator you will join a front of house hospitality team managing the overall guest arrival and departure experience. This includes checking guests in/out, accommodating in-room requests, assisting with guest transportation on the island, and supporting retreat programming. We're looking for a proactive, highly organized individual who understands the importance of lasting making first impressions.
You must be passionate about shaping and delivering our guests' unique outdoor travel experience. You are also comfortable and familiar with outdoor working conditions in all-weather scenarios.
You are naturally proactive, with the ability to anticipate guest and team needs. You are a true multi-tasker, with the ability to handle time-sensitive deadlines, and numerous short-term and long-term tasks and projects in a heavy customer-facing capacity.
Responsibilities:
● Support the team unit of retreat operations that pertains to all things guest arrival and departure experience
● Assist with all inbound in-person and digital concierge requests in a timely manner
● Assist with inbound and outbound concierge requests in a timely manner
● Assist with room assignments and work across multiple departments, including Reservations / Concierge and Events teams in the Denver Office, to ensure guest satisfaction
● Serve as radio channel owner for your respective team, and effectively manage all radio communications to support all inbound guest requests
● Support and promote the sale for prospective overnight stays and event inquiries to island visitors
● Proactively engage with guests to encourage feedback through surveys and online reviews, ensuring a high level of guest satisfaction and identifying opportunities for continuous improvement
● Liaise with the Food and Beverage team and third party activity providers as needed to ensure seamless service execution, and support for special programming and events
● Support the Food and Beverage team with continental breakfast service by monitoring, replenishing items as needed and responding to guest requests to ensure a smooth and satisfying experience
Desired Skills and Experience:
● Comfortable working in outdoor settings for extended periods of time
● 1+ years experience in hotel, hospitality or related guest-facing position (preferably front desk/concierge capacity)
● Ability to manage high volume of requests with competing deadlines
● Comfortable with serving in a heavy customer-facing role for all types of clientele
● Exceptional administrative skills and attention to detail
● Passionate about providing stellar customer service and hospitality
● Highly organized and dependable, approachable, empathetic, self-aware and self-motivated, and passionate about travel and what we're building
Requirements for Employment:
● Fluent in English
● Authorized to work in the U.S.
● Full-time and part-time opportunities available
● Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)
● Must be willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)
Compensation & Perks:
● Hourly rate: $24.03
Friends and Family rate at all Collective Retreat locations