Lead Something Sweet
General Manager - Salt & Straw
Full-Time | $27.23-$29.04 per hour + Quarterly Bonus Potential
From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream-it holds memories, smiles, and moments of pure joy.
Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.
What General Managers Do:
General Managers own the full success of the shop: people, operations, and guest experience.
As a General Manager, you'll lead a team, shape the guest experience, and drive the overall success of a fast-paced retail and food service operation. You'll develop future leaders, build a strong culture, and deliver operational excellence while bringing Salt & Straw's mission to life in your community.
You will:
- Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
- Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
- Set clear expectations and coach with consistency, generosity, and directness
- Create a culture where people feel supported, challenged, and proud of their work
- Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
- Use data and insights to drive results across sales, labor, and guest experience
- Navigate challenges with calm leadership and celebrate wins-big and small
- Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
- Partner with District Managers and cross-functional teams to support long-term shop and market success
Why You'll Love It Here:
We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.
- Competitive base pay + up to 20% quarterly bonus potential
- Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months
- Medical, dental & vision insurance options starting your first month
- Paid Time Off: Start with 2 weeks PTO, grows from there
- Paid Holidays: 12 paid holidays/year
- Paid Sick Time: Stay home, stay well, get paid
- Two Days Off in a Row (a rarity in retail!)
- Mental Health Support: On-demand access 24/7/365 for you and your family
- Educational Support: Up to $1,800/year to support your learning goals
- Team Discount: 30% off all the magic
- First Dibs on Flavors before the public
- Pet Insurance (because pets = family)
- Flexible Spending Accounts, Accident & Critical Illness Insurance, and more
You're a Great Fit If You:
- Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)
- Have led teams of 10+ people in a fast-paced environment
- Know how to coach, develop, and support others with clarity and care
- Enjoy balancing people leadership with operational responsibilities
- Are energized by building strong teams and helping people grow
- Are 18+ and available to work evenings, weekends, and holidays
Wage Transparency
We are actively embracing pay transparency by disclosing the hiring wage for this role as $27.23-$29.04, highlighting its full earning potential within the broader range of $27.23-$33.28
Important Notes
- Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
- Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
- E-Verify Participation: We participate in E-Verify to confirm work authorization.
Our Values
Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do - from the way we scoop, to how we show up for our guests, teammates, and communities.
