Aplós General Manager – Restaurant Responsibilities & Role
Leadership & Oversight
· Acts as the on-site leader responsible for all aspects of restaurant performance.
· Reports directly to the Director of Operations.
· Oversees both Front-of-House (FOH) and Back-of-House (BOH) managers and their teams.
· Delegates responsibilities to assistant managers while holding them accountable for execution.
Operational Responsibilities
· Ensures day-to-day operations run smoothly across FOH, BOH, and bar service.
· Maintains high standards for guest service, food, beverage, and cleanliness.
· Serves as the final escalation point for guest complaints and operational issues.
· Leads shift-level execution, ensuring consistency and adherence to company standards.
Financial Accountability
· Responsible for hitting labor, COGS, and overall P&L goals set by ownership/operations.
· Reviews financial reports regularly and adjusts staffing, ordering, and processes to stay on target.
· Creates and manages schedules in line with budgeted labor percentages.
· Monitors daily sales and cost controls, taking corrective action when needed.
Staffing, HR & Culture
· Ensures proper staffing levels are maintained through active recruiting and retention efforts.
· Oversees onboarding, training, and performance reviews for managers and hourly staff.
· Maintains accountability for workplace culture, employee engagement, and conflict resolution.
· Handles serious employee issues (sit-downs, corrective actions, and terminations) in alignment with HR policy.
Inventory & Ordering
· Oversees weekly and monthly inventory counts for both kitchen and bar.
· Ensures ordering systems are accurate, timely, and cost-effective.
· Works with kitchen and bar managers to reduce waste and maintain product quality.
Training & Development
· Coaches assistant managers, FOH, and BOH leaders to build strong future leadership pipelines.
· Provides feedback and mentorship to ensure managers are developing their teams effectively.
· Sets performance expectations and holds leaders accountable for training follow-through.
Compliance & Safety
· Ensures compliance with all health, sanitation, labor, and alcohol service laws.
· Maintains permits, certifications, and inspection readiness at all times.
· Implements safety standards for both employees and guests.
Accountability & Reporting
· Receives specific financial and operational goals from the Director of Operations and is directly accountable for achieving them.
· Provides weekly updates on sales, labor, staffing, and operational issues.
· Directly responsible for the success of their unit in meeting company objectives.
