Be the first and last impression for our guests as you welcome them at the Pickleball Hub, Main Entrance, or PaddleHeads dining area.
About Us:
At Dink and Dine, we combine the energy of pickleball with elevated dining experiences to create a one-of-a-kind entertainment venue. We’re looking for enthusiastic and customer-focused Court Valet and Front Desk Staff to join our team. This unique role is perfect for individuals passionate about hospitality, sports, and making every guest feel like a VIP. If you're looking to be part of a team that brings fun and exceptional service to the pickleball court, we'd love to hear from you!
Position Summary:
As a Court Valet & Front Desk Staff member, you’ll be the first point of contact for guests, welcoming them into the facility, assisting with court bookings, and helping them have the best possible experience during their visit. You will also be responsible for maintaining the facility's cleanliness, equipment, and safety standards. Whether greeting guests at the front desk, managing court schedules, or assisting with pickleball equipment, your role will be essential in creating a positive, high-energy atmosphere for players and guests alike.
Training Program:
Our 5-day training program (which can be spread over 1–2 weeks) is designed to fully equip you with the knowledge and skills needed to excel in this role. The training includes classroom sessions, on-court demonstrations, shadowing experienced staff, and role-playing with management. By the end of the program, you’ll be prepared to handle everything from customer service to court management.
Key Responsibilities:
- Greet and check in guests with a warm, welcoming attitude, ensuring they feel like VIPs
- Manage court reservations and guest check-in/check-out through our booking system
- Handle guest inquiries and provide information about pickleball rules, equipment, and amenities
- Ensure proper court setups, including checking net height, paddle and ball maintenance, and equipment availability
- Maintain a clean and safe environment in both the front desk and court areas
- Address any guest issues or conflicts with de-escalation techniques, getting a manager involved if needed
- Assist in promoting and selling pickleball memberships, clinics, tournaments, and events
- Support event coordination, ensuring smooth operations for scheduled pickleball events and leagues
- Act as a "moment of truth" ambassador by delivering small touches that wow guests and create memorable experiences
Qualifications:
- Previous experience in customer service, hospitality, or sports environments (pickleball experience a plus, but not required)
- Strong communication and interpersonal skills, with a passion for helping others
- Ability to manage multiple tasks in a fast-paced environment
- Comfortable using computer systems and booking software
- Detail-oriented and organized, with the ability to keep equipment and areas tidy and well-stocked
- Positive attitude, team-oriented, and committed to providing exceptional guest experiences
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Must be able to work in a physically demanding environment (standing, walking, lifting equipment)
Why Work With Us?
- Competitive pay and employee benefits
- A unique and exciting work environment with opportunities to learn and grow
- A team-driven atmosphere with regular training and development opportunities
- Access to pickleball play and other employee perks
- Be a part of an innovative and fun brand that’s redefining the "eatertainment" experience
How to Apply:
Ready to bring your passion for sports and hospitality to Dink and Dine? Apply today by submitting your resume and a cover letter outlining why you'd be a great fit for the Court Valet & Front Desk Staff position.
