Job Title: Dog Groomer
Department: Grooming
Reports to: General Manager
Effective Date: December 2024
FLSA Classification: Non-exempt
Job Summary:
Groomers deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude. The role of a Groomer is to provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals. Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas.
Essential functions and responsibilities:
- Managing appointments.
- Bathing and cleaning pet hair by washing, shampooing, and conditioning.
- Grooming pets through various techniques such as shaving, trimming, and styling pet hair according to the owner’s preferences.
- Maintaining overall pet hygiene by clipping nails, brushing teeth, and cleaning ears.
- Maintaining a clean workstation; routinely cleaning, sweeping, mopping and sanitizing work area and equipment as needed and at the end of each shift.
- Communicating with owners; informing them of grooming experience, providing recommendations for future grooming sessions, and advising owners on at-home care tips and best practices for their pets.
- Adhering to all pet and human safety protocols at all times.
- Professionally and positively representing Pawville by conducting yourself in a manner that is in the best interest of Pawville, customers, and team members.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
- Ability to comfortably handle and groom dogs of varying sizes, weights, breeds, and temperaments.
- Excellent written and verbal communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and to delegate them when appropriate.
- Flexibility and reliability to work scheduled shifts including evenings, weekends, and holidays.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
- High school diploma or GED.
- Education or certificate from grooming training program or academy preferred.
- Proficiency with using office equipment (such as phones, computers, printers) preferred.
- Strong proficiency in various dog grooming techniques and styling; prior grooming experience required.
Physical Requirements: Pawville Team Members routinely perform the following physical demands. All Pawville Team Members are expected to perform these physical requirements with or without reasonable accommodation.
- Stand and/or walk for up to 6 hours without a break.
- Kneel, bend, squat, and twist their body.
- Repetitive hand and arm movement; reach, grab, pull, and push objects.
- Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.
- Perform work both indoors and outdoors; experiencing temperature changes according to season, building heating and cooling, and weather.
- Lift up to 50lbs with or without assistance.
