Guest Service Representative

$13-16/hr
4 months ago | Full-Time / Part-Time
Home2 Suites by Hilton Raleigh North I-540 Guest Service Representative jobs in Raleigh
Home2 Suites by Hilton Raleigh North I-540
Raleigh, NC
Apply now
Job Details

Guest Service Representative


Job Benefits:                                                                                                                                                                    
  • Employee discounts at all Hilton hotels worldwide (typically 50-75% off)                                                           
  • Friends and family discounts at all Hilton hotels worldwide (typically 50-75% off)                                                         
  • Annual bonuses                                                                                                                                                               
  • Multiple performance-based cash incentives, payable monthly                  

We are looking for a Receptionist (Front Desk Agent) at our newly opened Home2 Suites by Hilton Raleigh North/I-540 located in Raleigh, NC. We seek hospitality-oriented team members to create memorable guest experiences.

Reason this position is open: A wonderful team member of ours had the opportunity to move into a higher role.                                                                                         


Available Schedule:                                                                                                                                                        
  • AM Shift (7:00AM - 3:00PM) Part- time or Full time                                                                                                 
  • PM Shift (3:00PM - 11:00PM) Part- time or Full time                                                                                               
                                                                      
Job Summary:                                                                                                                                                                  
As a Receptionist (Front Desk Agent), you would be responsible for greeting, registering guests, and checking guests out of the hotel in a continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:                                      

Job Responsibilities:                                                                                                                                                       
  • Greet guests and complete the registration process including, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and providing a welcoming experience to all guests                                           
  • Assist guests with check-out including, but not limited to, ensuring guest stay was enjoyable, handling money, processing credit and debit cards, and accepting gift certificates and gift cards                              
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner     
  • Receive input, retrieve, and relay information to guests                                                                                         

Professional Experience:                                                                                                                                               
  • Minimum of High school graduate or equivalent                                                                                                      

Industry Experience:                                                                                                                                                      
  • Previous experience in the hospitality industry (preferred)                                                                                   

Job Requirements:                                                                                                                                                         
  • Must be available to work a flexible schedule including nights and weekends as business demands 
  • Excellent written and oral communication skills                                                                                                       
  • Desire to work in a fun, positive atmosphere                                                                                                            

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. and our amazing Team Members are at the heart of it all!      
Home2 Suites by Hilton Raleigh North I-540 Guest Service Representative jobs in Raleigh

Home2 Suites by Hilton Raleigh North I-540

Raleigh, NC

Guest Service Representative

$13-16/hr
4 months ago | Full-Time / Part-Time
Apply Now
Home2 Suites by Hilton Raleigh North I-540 Guest Service Representative jobs in Raleigh
Home2 Suites by Hilton Raleigh North I-540 Guest Service Representative jobs in Raleigh
Home2 Suites by Hilton Raleigh North I-540 Guest Service Representative jobs in Raleigh
Home2 Suites by Hilton Raleigh North I-540 Guest Service Representative jobs in Raleigh

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