Company Overview:
The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.
Position Purpose:
The Host position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from answering phones, checking in events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart.
Our Mission Is
At State of Play, our mission is to create moments of joy and connection through the power of play.
Our Values Are:
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We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
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We’re Thoughtful: We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.
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We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.
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We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.
Qualifications
Responsibilities:
Listen to the Customer
- Provide an exceptional guest journey by observing, anticipating, and responding proactively to guest needs.
- Confidently communicate with guests over the phone, offering accurate information and solutions to enquiries or issues.
Be Respectful of Company Resources
- Ensure compliance with booking and payment processes to protect company assets and guest information.
- Use excellent organization and multitasking skills to maximize efficiency and minimize errors.
Show Urgency
- Efficiently manage the booking system and payment processes to support a seamless check-in and guest service experience.
- Ensure opening and closing procedures are completed promptly, keeping the reception area prepared and functional at all times.
Create Positive Energy
- Lead by example, maintaining a welcoming and organized front of house atmosphere.
- Encourage teamwork and collaboration among colleagues to ensure smooth day-to-day operations.
Must be able to pass exams with a 90% or better in each of the following categories:
- Food and Beverage
- All issued training testing throughout employment
Requirements & Minimum Qualifications
- Current food handlers and alcohol certification maintained through employment
- Minimum of 2 years’ experience preferably within a high-volume environment
- Available to work various shift times and days, including weekends and holidays
- Able to stand and/ or walk for long periods of time
- Ability to lift over 50+ lbs. if necessary
- Authorized to legally work in the US
The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.
Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.
