The Piccolo Buco Tipped Service Assistant is a liaison for our Guests’ experience. Tipped Service Assistants are the first impression to our restaurant and their positive energy and communication sets the tone for the Guest experience. The expectation is that this role does whatever it takes to support in anticipating and executing all Guest needs.
What You’ll Do
- Welcome all Guests with urgency and hospitality.
- Actively communicate with all departments within the restaurant to ensure a memorable guest experience
- Execute professional and informed phone skills when answering Guest phone calls/inquiries
- Guide the Guests to their seats upon arrival
- Monitor the Guest flow to support in positive restaurant operations
- Manage special seating requests of Guests consistent with table availability
· Communicate with other Tipped Service Assistants regarding table statuses to drive Guest counts and maximize traffic
- Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner
- Assist with the duties of Servers and Food Runners as needed to maintain service effectiveness and efficiency (refill waters and drink, pre-bus tables, mark tables, etc)
- Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
· Pre-bus tables as necessary
· Ensure proper table and station appearance
· Ensure floors and chairs surrounding tables and/or the bar are clean and free of debris
- Clean and reset tables/bar top once Guests have left
- Complete necessary side work during non-busy hours
- Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience
- Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
- Perform other duties as assigned
What You’ll Need
- Must represent Piccolo Buco and Cooper’s Hawk Values
- Must be at least 18 years of age
- An individual that thrives in a team-based environment
- Has a passion for guest service and hospitality-focused
- Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- Ability to lift and carry up to 40 lbs.
- Ability to stand and walk up to 10 hours per shift
- Ability to exert fast-paced mobility for periods of up to 6 hours in length
- Ability to perform essential functions to Piccolo Buco and Cooper’s Hawk standards with reasonable accommodation
- Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
- Must be able to read, write and understand English
Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
NOTES
· Everyone is a planner in the shift. Tipped Service Assistants are rotated through positions.
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An artificial intelligence (AI) tool is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
- The candidate’s ability to perform the tasks in the available job role.
- The candidate's self-rated skill proficiency.
- The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired.
