We are looking for a Restaurant Manager to lead in our restaurant. You will deliver a high-quality menu and motivate our staff to provide excellent guest service - all in the pursuit of our main goal: to make people happy.
You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and guest-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with guests and balance seating capacity. Back of the house management experience is also essential, as you’ll help set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff throughout service in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and our guests have a memorable dining experience.
Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize guest satisfaction
- Respond efficiently and accurately to guest complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper guest service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and Skills:
- Proven work experience in Hospitality (no management experience necessary)
- Proven guest service experience
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform guests and wait staff
- Familiarity with restaurant management software, like OpenTable, Toast, etc…
- Strong leadership, motivational and people skills
- Acute financial management skills
- Working experience in Microsoft Office (excel, word, etc…)
- Interest in restaurant scene of LA and America
- The natural ability to make people happy through service, food & drink
