Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner
- Greet guests
- Deliver hospitality to every guest
- Back up host team
- Offer assistance with menu; explain menu
- Suggest food/drink items
- Defer all guest questions regarding allergies to the Manager on Duty
- Conduct age verification for alcohol service following ABC requirements and Company procedures at all times
- Manage guest liquor consumption effectively and in accordance with ABC requirements and Razzoo’s Liquor Service Agreement
- Write down and repeat all orders
- Ring in orders correctly
- Expedite and garnish food orders as necessary
- Auction off food at delivery and offer drink refills
- Continuously pre-bus and handle on-going drink maintenance
- Deliver check after table is clear, or upon request from guest
- Run food
- Take check when guest is ready
- Thank and invite guest to return
- Collect payment for all purchases following appropriate Company procedures
- Reconcile Cash Out and account for all monies owed at end of each shift
- Know liquor brands, basic liquor drinks and Razzoo’s specialty drinks
- Opening, running and closing side-work duties (ie. roll silverware, clean trays, clean and set tables, sweep station, stock beverage stations as needed)
- Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
- Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
- Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
- Participate in executing birthday celebrations
- Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
- Perform additional responsibilities as requested by a manager at any time
Physical Demands
- Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs.
- Move about the kitchen areas quickly and carefully
- Stand/walk during entire shift
- Enter and exit kitchen with full hands
- Climb ladder when reaching for items that are on upper shelves
- Ability to hear with accuracy over loud background noise
- 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
- Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects
