Position Overview:
The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. The Server is also responsible for receiving and delivering guests' orders and collecting payment. This position requires a motivated hospitality professional who is organized, friendly, and passionate. You will be an integral part of our service team who sets the stage for a memorable meal. You have a passion for food and beverage, and you strive to provide selfless hospitality to our guests. You have amazing attention to detail, work well as part of a team, and work well under pressure.
Benefits
- Flexible schedule
- Medical, dental, and vision insurance
- Career development
General Requirements:
- Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
What You Bring to the Table:
- Bring 3-4 years of experience as a Server.
- Be familiar with the organization of the Restaurant(s) function of each job position.
- Have a thorough knowledge of menus and current specials.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Pre-bus all tables, removing soiled dishes after each course.
- Be familiar with the operation of the P.O.S system.
- Perform cashiering functions by closing checks and preparing end-of-shift paperwork.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that tables and side stands are kept stocked, tidy, and clean.
- Break down trays of soiled dishes and linen in the dish room according to established standards.
- Consistently upsell food, beverage, and promotional items to guests.
- Receive and deliver food and beverage orders and collect payment.
- Ensure overall guest satisfaction.
Grooming:
All employees must maintain a neat, clean, and well-groomed appearance per Company standards outlined in the Employee Playbook.
Language Skills:
Ability to communicate effectively with management, guests, and staff.
Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Most work tasks are performed indoors. Temperature is moderate and controlled by restaurant environmental systems.
- Must be able to stand and exert well-paced mobility for at least 8 hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space.
- Must be able to lift up to 40 lbs. on a regular and continuing basis.
- May be required to lift trays of food or food items weighing up to 20 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- While performing the duties of this job, the Server is regularly required to stand, walk, sit, talk or hear. Frequently, it is required to use arms and hands to reach, handle or feel objects, tools, or controls, and it is occasionally required to stoop, kneel, crouch, or crawl.
- Must be able to safely lift and easily maneuver plates, cases of water, chairs, and dining room tables.
