Description
As a Shift Lead, you will help manage the day to day operations of the assigned location. You will be responsible for coaching, teaching, training, enforcement of company policies, procedures, best practices, programs, and performance standards.
In addition, you will assist the GM with supervising all employees, including hiring, training, coaching, and motivating your team to achieve set goals, and KPIs, including customer satisfaction feedback goals. You will also be in charge of inventory management, including purchasing, receiving, and the safe storing of the items needed to operate the business effectively. You will be accountable for ensuring execution of all tasks and systems to guarantee maximum guest satisfaction, and a consistent and safe work environment. This position requires consistent demonstration of leadership and a strong attention to detail.
Responsibilities:
- Inventory management, purchasing and receiving
- Use of appropriate leadership style for various internal situations
- Establish full knowledge of company regulations, policies, procedures, standards, and goals
- Prepare and follow action plans to address issues, escalations, and store profitability results
- Support company initiatives by educating and training team members to achieve success
- Encourage friendly internal competition
- Ensure team members are focused on guest satisfaction!!
- Engage with guests to create a personable and seamless experience
- Use all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints
- Observe ambiance and safety in the restaurants, i.e.: lighting, music, marketing displays and cleanliness of small wares; ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition
- Perform any other duties as requested by the GM, Corporate Support Team, Area Director, and other leadership team members to ensure customer satisfaction, safety, and profitability
- Available to work flexible and long hours at times including weekends and holidays
