Job Details

Shift Team Leader - Chicago

Smoothie King - Lakeview - 3479 North Broadway, Chicago, IL 60657

$15.75-17/hr + tips Store Bonus Program

Job Description

Team Captain serve as the Shift Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Composure

“Thinks on their feet" at all times regardless of internal or external pressures
Informs franchise owner/manager to all problems or unusual matters of significance
Assists team members at the POS with upselling, voiding, or refunding a transaction

Delegation

Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations
Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks

Drive For Results

Sets the Speed of Service pace for the shift
Supports and adheres to operational standards at all times
Encourages team members on shift to meet/exceed goals and complete daily checklist tasks

Ethics and Values

Fulfills cash handling and inventory reporting responsibilities with honesty
Is trusted and relied upon with sensitive information from both their team and franchise owner/manager

Guest Focus

Is responsible for product quality and guest service experience
Greets and engages with the guest to provide a friendly experience
Ensures self and team demonstrates Serve To Inspire culture for the shift
Blends smoothies and smoothie bowls according to the recipe ticket for a consistent taste

Time Management

Shows up on time for work
Balances personal life without interference to their work schedule at Smoothie King
Talks through and delegates Daily Checklist tasks that need to be completed during the shift with team members
Self-Development - is willing to take on new tasks outside of their role
Asks for feedback from franchise owner/manager

Apply now

Shift Team Leader

M&A Food Group - Smoothie King

Smoothie King - Lakeview

3479 North Broadway, Chicago, IL 60657

Operates under M&A Food Group - Smoothie King

14 days ago Full-Time / Part-Time

$15.75-17/hr

Apply now

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