Job Details

Shift Team Leader - Chicago

Smoothie King - Lakeview - 3479 North Broadway, Chicago, IL 60657

• “Thinks on their feet" at all times regardless of internal or external pressures 
• Informs franchise owner/manager to all problems or unusual matters of significance 
• Assists team members at the POS with upselling, voiding, or refunding a transaction  

• Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations 
• Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks 

• Sets the Speed of Service pace for the shift 
• Supports and adheres to operational standards at all times 
• Encourages team members on shift to meet/exceed goals and complete daily checklist tasks 

• Fulfills cash handling and inventory reporting responsibilities with honesty 
• Is trusted and relied upon with sensitive information from both their team and franchise owner/manager 

• Is responsible for product quality and guest service experience 
• Greets and engages with the guest to provide a friendly experience 
• Ensures self and team demonstrates Serve To Inspire culture for the shift 
• Blends smoothies and smoothie bowls according to the recipe ticket for a consistent taste 

• Shows up on time for work 
• Balances personal life without interference to their work schedule at Smoothie King 
• Talks through and delegates Daily Checklist tasks that need to be completed during the shift with team members 
• Self-Development - is willing to take on new tasks outside of their role 
• Asks for feedback from franchise owner/manager