Team Captain serve as the Shift Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.
Composure
- “Thinks on their feet" at all times regardless of internal or external pressures
- Informs franchise owner/manager to all problems or unusual matters of significance
- Assists team members at the POS with upselling, voiding, or refunding a transaction
Delegation
- Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations
- Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks
Drive For Results
- Sets the Speed of Service pace for the shift
- Supports and adheres to operational standards at all times
- Encourages team members on shift to meet/exceed goals and complete daily checklist tasks
Ethics and Values
- Fulfills cash handling and inventory reporting responsibilities with honesty
- Is trusted and relied upon with sensitive information from both their team and franchise owner/manager
Guest Focus
- Is responsible for product quality and guest service experience
- Greets and engages with the guest to provide a friendly experience
- Ensures self and team demonstrates Serve To Inspire culture for the shift
- Blends smoothies and smoothie bowls according to the recipe ticket for a consistent taste
Time Management
- Shows up on time for work
- Balances personal life without interference to their work schedule at Smoothie King
- Talks through and delegates Daily Checklist tasks that need to be completed during the shift with team members
- Self-Development - is willing to take on new tasks outside of their role
- Asks for feedback from franchise owner/manager
