Job Details

Team Leader - Southern Pines

Bibibop Southern Pines - 239 Carolina Green Parkway, Southern Pines, NC 28387

• Supervise and coordinate restaurant activities, including customer service and front of house operations
• Ensure compliance with health and safety regulations
• Train and develop staff members on proper food handling procedures
• Handle customer inquiries, complaints, and resolve any issues that may arise
• Implement strategies to increase restaurant sales and profitability
• Maintain a clean and organized restaurant environment
• Monitor and maintain cleanliness and organization in the dining area, including tables, counters, and serving stations.
• Handle customer inquiries, feedback, and complaints promptly and professionally, striving to resolve issues to the customer's satisfaction.
• Oversee cash handling procedures, including cash register reconciliation and deposits.
• Collaborate with the management team to develop and implement strategies for improving guest satisfaction and increasing sales.
• Ability to properly lift, pull, and/or push up to 50 lbs.

• Previous experience in a supervisory or managerial role within the food industry or hospitality management
• Strong knowledge of food production processes and techniques
• Excellent team management skills with the ability to motivate and inspire employees
• Proven track record in providing exceptional customer service
• Ability to handle high-pressure situations and make quick decisions

• Leadership: Strong leadership skills to inspire and motivate employees towards achieving goals.
• Food Industry: In-depth knowledge of the food industry including food safety regulations, trends, and best practices.
• Hospitality Management: Understanding of hospitality management principles including customer service, guest satisfaction, and employee training.
• Food Handling: Proficient in proper food handling techniques to ensure safety and sanitation standards are met.
• Team Management: Ability to build and lead a cohesive team, provide guidance and support, and foster a positive work environment.
• Inventory Control: Proficient in inventory management systems, conducting regular stock checks, and optimizing inventory levels.
• Customer Service: Strong customer service skills to handle inquiries, complaints, and ensure customer satisfaction.