TEAM MEMBER SUMMARY
At Costa Vida, we serve AMAZING. Team Members are one of the most important ambassadors of Costa Vida. Your willingness to step in where needed ensures a smooth working environment. The Team Member function will consist of the following roles: Cashier, Lobby, Line Cook, Runner, Flat Top, Char Grill, Expeditor, Salad, Tortilla, Cold Prep, Drive Through, To Go, and other non-management roles as assigned.
BENEFITS
- Flexible scheduling
- Free meals or discounts
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Assumes responsibility for ensuring that their assigned position for their shift meets business standards and we can appropriately serve the guest any food item on our menu.
- Greet the guest, and understand the guest comes first.
- Serve with a smile and make eye contact.
- Accept payment from customers and make change, as necessary
- Request and record customer orders, and compute bills using point of sale machines.
- Prepare and serve cold drinks, or desserts.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Notify kitchen personnel of shortages or special orders.
- Cook or re-heat food items.
- Wash dishes, and smallware after meals.
- Collect and return dirty dishes to the kitchen for washing.
- Relay food orders to cooks.
- Clean and organize eating, service, and kitchen areas.
- Communicate with customers regarding orders, comments, and complaints.
- Assumes responsibility for preparing food safely and per Costa Vida standards.
- Follow menu builds and recipes.
- Comply with appropriate cleaning and sanitizing of workstation.
- May input data into a food safety checklist system.
- Assumes responsibility in working multiple positions as stated above in the General Position Summary.
- With assistance from management positions, the team member may learn a variety of roles and may work several different positions in one shift.
- Assumes responsibility for related duties as required or assigned.
KEY COMPETENCIES
- Integrity
- Likability
- Experience
- Listening
WORKING REQUIREMENTS/CONDITIONS
- Education/Certification: No requirements.
- Required Knowledge: Basic communication skills needed.
- Experience Required: No experience necessary.
- Skills/Abilities: Basic skills/abilities.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: For extended time periods.
- Grasping: Using fingers and palm on an object.
- Repetitive Motions: Movements frequently and regularly required using the wrists, hands and/or fingers.
- Finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
- Talking: Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.
- Average Hearing: Able to hear average or normal conversations and receive ordinary information.
- Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
- Physical Strength: Medium Work. Exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and/or 10 lbs. constantly.
WORKING CONDITIONS
- None: No hazardous or significantly unpleasant conditions.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
- Reasoning Ability: Ability to apply common sense understanding to carry out simple one or two step instructions and to deal with ordinary, standardized situations.
- Mathematics Ability: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).
- Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
