About Us
Melt Shop is an American sandwich concept established in 2011. With multiple locations in New York and Pennsylvania, we take pride in serving our guests the quality, comfort food we all crave.
We strive to create a team of outstanding individuals and cultivate their growth both personally and professionally. At Melt Shop, we foster an environment that encourages our team members to have fun while delivering exceptional service. Our team members work collaboratively to ensure that every guest enjoys the highest quality of delicious food.
We are looking for passionate individuals who share our love for food and hospitality.
About The Role
At Melt Shop, we believe in cross-training our team members. Teaching our team members every station helps them develop professionally and make the greatest impact at our restaurant.
Teaching our team members every station also prepares team members to enter our Manager-In-Training program. This position requires someone who likes to cook, smile, talk, and serve awesome food.
As a Team Member you are heavily involved in controlling guest interactions. You are the face of our brand and have more communication with our guests than any other position. We are looking for people who have a passion for customer service and are both positive and energetic.
You must be comfortable with and enjoy serving and interacting with our guests. Team Members are not hired for one position, but to help out with every aspect of the store. Team Members are trained to learn many different positions within the restaurant. Some of these positions may include, cook, frontline coordinator, order taker, register operator, and beverage and dining room attendant. There are additional responsibilities associated with the opening and closing of the restaurant that a Team Member will be responsible to complete depending upon work shift.
Essential Duties and Responsibilities:
- Offers friendly service to all guests
- Takes customer orders, maintains fast, accurate service, and positive guest relations
- Operates grill and sandwich maker in an efficient and safe manner
- Ensures company standards on equipment, facility, and grounds are maintained
- Ensures food quality and 100% guest satisfaction
- Maintains the restaurant with regards to cleanliness, neatness and customer accessibility
- Uses the company cash register accurately and maintains proper control of company assets
- Works as a team member to support other restaurant employees in their duties
- Receives payments by cash, credit or debit cards, and gift cards
- Issues receipts, refunds, or change due
- Assists customers by providing menu information and resolving their complaints or concerns
- Readily identifies prices of menu items and calculate bill using POS
- Enthusiastically greets customers entering restaurant
- Answers guest questions and provides information of the store’s policies and relevant procedures regarding the preparation or cooking process
- Maintains a clean and orderly register area.
- Mixes milkshakes and other beverages as necessary
- Completes other general cleaning duties such as emptying trash cans and cleaning dining area
- Stocks and maintains the fountain machine
- Ensures food quality at all times.
- Other duties as assigned by General Manager or Assistant Manager
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.
At Melt Shop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristics.
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An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
- The candidate’s ability to perform the tasks in the available job role.
- The candidate's self-rated skill proficiency.
- The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired.
