Team Member
Full Job Description
We are looking for qualified and responsible team members to manage all transactions and relationships with our guests efficiently and accurately. A Customer Service Team Member's main responsibilities include taking customers' orders, payment, fulfilling orders, cleaning, stocking, and ensuring the guest feels cared for. The applicant we would like to employ must be able to connect with our guests in a caring way. Excellent communication skills are paramount to help us continue to meet our guests’ expectations and to go the second mile. You must be at least 16 years old to apply.
BENEFITS
- Free meals when working
- Flexible work schedules
- Sunday’s off
- $2500 annual college scholarship (must apply)
- Advancement and career opportunities.
- Referral bonus $100 once the employee has completed training
- Paid Training
MAIN RESPONSIBILITIES
- Greeting customers when entering and leaving the premises
- Managing transactions using a cash register
- Accepting payments in cash or credit
- Providing change and receipts
- Issuing coupons, vouchers, stamps and gift cards
- Processing returns and refunds, and resolving customer complaints
- Bagging and wrapping purchased goods for safe transport
- Upselling and cross-selling when appropriate
- Cleaning the dinning room and providing Second Mile Service
- Serving guests in the drive thru
- Keeping your area clean and organized
- Read, understand and comply with all parts of the Team Member Handbook
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC)
- Deliver portions that are correct and meet all weight and presentation expectations
- Protect the customer experience by ensuring packaging, food presentation and quality is top level
- Appropriately handle all customer issues and play a positive role in customer recovery
- Show up on time, have a great attitude and work hard for your entire shift
- Constantly improve yourself by finding ways to do your work better and faster
- Proactively pursue the certification process and look for opportunities to be cross-trained
- Be responsible to fill your shift if you are not able work
- Ensure your appearance is in compliance with the Handbook
- Be a team player
- Display care and a sense of personal responsibility to the success of your role in the business
SKILLS
- Takes Initiative
- Outgoing and fun
- Great attitude
- Hard working
- Dependable
- Honest
- Demonstrate self-leadership attributes
- Team player
- Positive attitude & role model
- Responsive to needs of the team
- Works to serve others
- Motivated to grow and to learn
- Great verbal communicator
- Outgoing/friendly/patient
- Desire for ongoing training/education
- Detailed & keenly observant
- Passion for procedural discipline
