GENERAL STATEMENT OF POSITION
Under general supervision, the Wait Staff/Server’s day-to-day work includes routinely setting up, clearing and cleaning and resetting dining room. Taking menu orders and serving residents and guests meals in a timely and gracious manner. Providing quality customer service to residents and guests. As a representative and team member of dining services, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction in the dining department.
The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.
- Greets residents and guests promptly as they arrive at their table;
- Records accurate food and beverage orders and input into the POS system;
- Explains how menu items are prepared, describing ingredients and cooking methods;
- Informs guests of daily specials make recommendations;
- Attends pre-shift Showtime meetings, listening to menu descriptions and taking notes as needed to remember ingredients and allergy alerts
- Carries service tray incorrect placement of orders to facilitate service of food and beverages;
- Works safely, consistently using designated safety equipment (personal protective equipment- PPE);
- Display behavior that supports the mission, vision and values.
- Displays the HumanGood Experience Behaviors
- Understand and adhere to company, community and department programs, policies and procedures.
- Understands and actively contributes to the Philosophy of Person Directed Care while promoting individual growth and potential within a culture of Successful Aging.
- Demonstrate behavior that supports the company’s service excellence culture program.
- Keep current knowledge and required certifications for quality care and services mandated by federal and state law, and other regulating agencies.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB
- The methods, materials, procedures, and regulations of food preparation and service;
- The potential health hazards of the food preparation process.
- Effective verbal and written communication skills in English in order to communicate effectively with residents and guests
- Demonstrated interpersonal skills and willing to help foster a positive working environment;
- Ability to work in a fast-paced environment;
- Ability to carry large service tray and stand;
- Ability to work with computers;
- Maintain appropriate level of confidentiality and privacy;
- Integrity – honest and ethical.
- Cooperative – pleasant with others, good-natured, and cooperative.
- Dependable – reliable and responsible, fulfilling duties.
- Attention to Detail – careful about detail and thorough in completing work tasks.
- Concern for Others – sensitive to other’s needs and feelings; helpful and understanding.
- Adaptable/Flexible – open to change (positive or negative) and to variety in the workplace.
- Stress Tolerance – accepts criticism and deals calmly and effectively with stress situations.
- Independent – develops own way of doing; guides self with little or no supervision; depends on self to complete tasks.
- Initiative – willingness to take on challenges and responsibility.
- Leadership – willingness to lead, take charge, and offer opinions and direction.
- Achievement/Effort – establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Analytical thinking – analyzing information and using logic to address work-related issues and problems.
- High school Level diploma, GED or equivalent knowledge or experience is preferred.
- Previous experience with elderly population or table waiting in a retirement setting preferred; any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
Certificates, Licenses, Registrations –
- ServSafe or Food Handlers Certificate preferred
- Ability to operate some kitchen tools and appliances; such as knives, cutting boards, serving trays, utensils, and coffee machines.
- Ability to exert moderate physical effort in medium work
- Ability to coordinate eyes, hands, and feet in carrying food to tables.
- Ability to exert a moderate amount of force occasionally, and/or a small amount of force frequently, and/or a negligible amount of force constantly to move objects.
- Ability to bend, reach, stretch, and grasp constantly.