Job Details

Assistant General Manager - Boston

Kitchen + Kocktails by Kevin Kelley - Boston - 100 Arlington Street, Boston, MA 02116

$75,000-85,000/yr Medical and health benefits, Bonus program, Employee Discounts, Free Meal on Shift

Job Description

Kitchen + Kocktails is seeking a Restaurant Assistant General Manager for our upscale Southern Comfort concept.


Primary Responsibilities
  • Ensure the highest level of customer service and satisfaction by demonstrating a “Do Whatever It Takes” attitude.
  • Utilize leadership skills to motivate employees and ensure cost control and labor management.
  • Inspect the establishment and observe workers and patrons to ensure compliance with occupational, health, and safety standards and liquor regulations.
  • Ensure paperwork accuracy, including daily sales summary reports, petty cash reimbursement forms, and payroll records.
  • Ensure the restaurant is adequately staffed to meet guest needs and sales goals.
  • Assist in recruitment of staff.
  • Oversee development and training of staff.
  • Maintain high-level communication with owners and stakeholders.
  • Maintain product and service quality standards by conducting evaluations and investigating complaints; initiate corrective action as required.
  • Ensure the security and safety of the restaurant, guests, and associates.
  • Lead special projects as directed by ownership.
  • Perform additional duties as necessary.

Preferred Skills
  • Cost accounting
  • Budget development
  • Financial planning and strategy
  • Decision-making
  • Process improvement
  • Strategic planning
  • Verbal communication
  • Customer focus
  • Management proficiency
  • Profitability management
  • Quality focus

Preferred Qualifications
  • 3-5+ years of related experience
  • Strong work ethic and leadership ability
  • Ability to lead teams of 20–90 members toward operational excellence
  • Highly organized
  • Self-motivated and goal-driven (sales and operational performance)
  • Customer service-oriented
  • Fair, firm, and consistent leadership style
  • Availability: approximately 55+ hours per week

Physical Requirements
  • Walking for 8+ hours per shift
  • Standing for 8+ hours per shift
  • Reaching above head, below waist, and to ground level for 8+ hours
  • Stooping, squatting, and bending for 8+ hours
  • Lifting and carrying up to 50 lbs repeatedly
  • Talking for 8+ hours
  • Periodic sitting as needed

Hallmarks of Our Culture

Positivity
An energetic and smiling team is essential. At Kitchen + Kocktails, we prioritize positive energy and mutual respect.

Service
Service is an honor. Every team member must deliver exceptional care and hospitality to our guests.

Character
Honesty and integrity are non-negotiable. We seek teammates who value doing the right thing for guests and colleagues.

Hard Work
We expect 100% effort, focus, and dedication during working hours. Our clients deserve excellence.
We strive to deliver the best experience for our customers—always.
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