REPORTS TO: General Manager
POSITION STATUS: Exempt
Position Summary:
An Operations Manager (OM) contributes to the success of our company by overseeing food production, guest service, team member performance, restaurant cleanliness and administrative duties of the restaurants. The OM works shifts opposite those of the Management team and is responsible for restaurant operations in the Management team’s off-time. The OM, along with the General Manager and Assistant General Manager, is involved in the development, performance monitoring and discipline of team members.
As ambassadors of Gastamo’s mission to make everyone feel special through great food, unique environments, and exceptional hospitality, Operations Managers exemplify our core values by building trust, mastering the small details, and contributing to a culture of teamwork and continuous growth.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The duties and responsibilities listed below are those that must be met to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform an essential function.
Team Management and Development: Participate in developing and supervising talented people by providing training and motivation. Promote team member relations through consistent implementation of company personnel policies and procedures. Evaluate and review team member’s performance.
Team Development:
- Embodies Gastamo’s core values and mission in daily interactions by delivering heartfelt hospitality, attention to detail, and a team-first mindset.
- Lead a team of 20 or more members.
- Ensure that all team members receive full and complete training following our company’s established training programs and conduct ongoing development on your shifts. Along with the Management team, develop and train qualified team trainers.
- Along with the Management team, evaluate team member performance. Write and present reviews for team members that you work with.
- Motivate team by providing daily praise and coaching feedback on team member performance on your shifts. Assist the entire management team in maintaining company certification, guest feedback comments, company contests, company promotions and restaurant’s recognition programs.
Guest Experience: Maintain maximum sales and customer satisfaction by overseeing the production of quality food and beverage served by a service-focused team. Assist the management team with sales building activities and team member development.
Quality Food and Beverage:
- Set up the restaurant by conducting and following up on line checks and bi-weekly PPQCs. Prepare and print daily prep sheets as needed, oversee prep duties as directed. Provide input on par levels.
- Regularly expedite the pass bar to provide training, monitoring, coaching and encouraging team members on quality food production, plating, prep, temperature standards and ticket times on your shifts. Assist in developing restaurant plans to improve guest satisfaction scores for food quality and speed of service.
- Assist in training and monitoring new menu items and limited time offerings and oversee implementation on your shifts.
Service:
- Set up your shift by completing a FOH log, make station assignments, schedule breaks and conduct a pre-shift meeting to communicate a game plan and motivate the team to ensure satisfaction scores are continually improving.
- “Work the floor” during peak hours and make contact with each guest by visiting their table once during the dining experience to establish a management presence, evaluate levels of service and coach team members in providing guest satisfaction.
- Follow up and resolve all guest complaints received on your shifts. Pass along compliments. Log guest comments in the manager’s log.
- Evaluate team member’s skills and prepare plans for ongoing training and development for the team members you work with the most.
Proper Staffing/Quality and Quantity:
- Understand and adhere to our company’s application process. Conduct interviews and assist in selecting team members.
- Be familiar with all FOH POS labor reports to anticipate volumes and use scheduled labor wisely on your shifts. Assist team as needed to increase productivity. Be responsible for finding replacements for team member call ins that occur on your shift.
- Prepare schedules as assigned; assuring that the restaurant is meeting its staffing guidelines.
Human Resources Management and Compliance:
- Ensure a safe and harassment free work environment. Ensure all government mandated compliance rules are followed on your shift. Ensure that team policies as stated in our company’s handbook are upheld and incidents are properly reported on your shift and that any incidents are discussed with the Management team.
- Assist with maintaining the restaurant’s turnover rate at or below company average.
- Write and present team member development plans and/or disciplinary action for those on your shifts.
Sanitation and Cleanliness: Maintain established restaurant system to ensure the safety of our product, our guests, and our team members.
- Conduct safety orientations and food safety training for new team members and monitor team member safety practices each shift. Assist with maintaining the restaurant’s safety program and safety committee.
- Oversee the completion of shift sidework and deep clean assignments and monitor personal hygiene and uniform standards on your shifts.
- Communicate restaurant’s equipment problems to the management team, assist with scheduling and following up on repairs.
- Conduct FOH and BOH check each shift you work to ensure proper temperatures, storage and handling practices for our company’s food items. Assist with conducting restaurant quality assurance and safety inspections.
Financial Management: Work with management team in building sales through community involvement, implementing company marketing and maintaining high guest service scores. Contribute to maintaining food, labor and other costs in accordance with company policies, procedures and operating practices. Practice analyzing cost and developing action plans.
Profitability:
- Maximize sales by executing our company’s Service Steps and menu production on your shifts.
- Manage labor on your shifts using our company’s scheduling program available labor reports.
- Control food cost and waste on your shifts by using our company’s inventory program and available food cost reports. Prepare food orders as assigned.
- Work closely with the management team in maintaining the restaurant’s other controllable budget.
- Actively develop and implement plans for improving the restaurant’s guest satisfaction scores.
Business Administration:
- Properly complete shift and day close duties on your shifts and complete shiftly, daily, weekly and period accounting duties as assigned. Follow our company’s security and banking procedures and our company’s cash handling procedures.
- Properly execute restaurant systems on your shifts.
- Completed delegated management tasks in a timely manner.
Communication:
- Attend weekly manager meetings to learn important information and share feedback. Conduct 1-minute meetings on your shifts. Ensure that company communications are properly and effectively communicated on your shifts. Assist with the preparation and delivery of team member meetings.
- Develop your verbal and written communication skills.
- Inform the management team of any restaurant concerns you have about product, procedures, or team members in a timely manner.
Your Impact:
- Are driven by purpose and take pride in making others feel special through your work—whether guest-facing or behind the scenes
- Embody hospitality by contributing to an exceptional experience through attention to detail, efficiency, and care (Gastamo Heart)
- Influence and inspire others with a positive, team-first attitude—lifting up those around you (Win Together)
- Thrive in environments where learning, adapting, and growing are part of everyday life (Constantly Evolving)
- Act with integrity, professionalism, and a desire to do things the right way (Build Trust)
- Are dependable, organized, and take initiative to do what needs to be done—big or small (All the Small Things)
- Must be able to read and speak English well enough to understand safety protocols, training materials, and team communications across all areas of the restaurant
What's In It For You:
- Monthly Dining benefit to use at any Gastamo Restaurant
- Access to a competitive and customizable benefits package—including health, dental, and vision insurance—plus a variety of optional lifestyle and protection benefits designed to support your well-being in and out of work.
- $400 Health Benefit for those enrolled in Insurance
- 401k Match
- Start with 4 days of paid vacation, with the opportunity to earn up to 12 days in the first year. Vacation time increases with continued service.
- 48 hours of paid sick leave accrued at hire, with additional time added each year
- Quarterly bonus potential based on team performance
- Employee Referral bonuses
- Mental health resources
- Opportunities for promotion and career development
- Competitive compensation and fun work environment
- Profound joy in your role
*This job will be posted for two weeks or until the position is filled
