Job Title: General Manager
Reports To: Regional Operator
Who We Are
Ggiata is a fast-casual Italian American delicatessen inspired by classic East Coast neighborhood sandwich shops. We’re known for bold flavors, warm hospitality, and creating meaningful connections with our guests and team members. With multiple locations across Los Angeles and exciting growth ahead, this is a unique opportunity to grow your career alongside a brand on the rise.
Position Summary
The General Manager (GM) is the driving force behind the success of their restaurant. As the leader of the entire operation, the GM owns the business, builds and develops high-performing teams, and sets the standard for hospitality, accountability, and execution. Leading both Front of House (FOH) and Back of House (BOH) operations to ensure the restaurant runs as one team. Through strong leadership and hands-on presence, the GM delivers great food, great service, and a team experience that people are proud to be part of every single day.
Key Responsibilities
- Own the overall success of the restaurant, including people, operations, guest experience, and financial performance.
- Serve as the primary leader and decision-maker for the location, setting expectations and holding the team accountable to results.
- Lead the full restaurant operation by working in close partnership with the Kitchen Manager, who reports to you, to support the kitchen team and ensure FOH and BOH operate as one cohesive team.
- Hire, onboard, train, coach, and develop FOH and BOH team members, with a strong focus on leadership development and internal growth.
- Foster a positive, inclusive, and high-accountability culture rooted in hospitality, respect, and teamwork.
- Ensure consistent execution of food quality, speed of service, cleanliness, and brand standards every shift.
- Oversee daily operations, scheduling, labor planning, and staffing to meet service needs and financial goals.
- Analyze key performance metrics, manage inventory and cash controls, and drive operational improvements that protect profitability.
- Lead the guest experience through hands-on floor presence, resolving guest concerns with urgency, care, and professionalism.
- Ensure compliance with all food safety, sanitation, workplace safety, People Ops policies, and local labor regulations while maintaining a safe, inspection-ready environment.
What You’ll Need to Succeed
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Experience: minimum 3 years of restaurant leadership experience, ideally as a General Manager or similar role in hospitality.
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Communication: Strong verbal and written communication skills, with the ability to lead teams, and collaborate across departments. Conversational Spanish is a plus.
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Adaptability: Comfortable navigating changing priorities, fast-paced environments, and evolving business needs.
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Mobility: Ability to stand, walk, bend, stoop, and climb stairs for extended periods, often up to 10 hours per day. Must be able to lift up to 50 lbs and carry items at least 10 feet, along with performing other physical tasks required in a fast-paced kitchen environment.
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Passion & Endurance: A commitment to hospitality and the ability to work long or physically demanding shifts, including nights, weekends, and holidays.
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Systems Knowledge: Familiarity with operational systems such as scheduling and labor, ordering platforms, inventory tools, vendor management, and basic hiring practices.
Benefits Include:
- Health, Vision, & Dental Benefits
- Competitive Salary + Performance Bonus
- Paid Time Off
- Growth Opportunities as Ggiata continues to expand
- And more!
Ggiata Delicatessen is an Equal Opportunity Employer
Ggiata is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental or physical), sex, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, marital status, military or veteran status, or any other status protected under federal, state, or local law.
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An Automated Decision System (ADS) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
- The candidate’s ability to perform the tasks in the available job role.
- The candidate's self-rated skill proficiency.
- The candidate’s fit for this job posting.
The use of AI technology, which may be considered an ADS, is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired by emailing the employer directly using the email listed on the careers site.
