REPORTS TO: Manager or Supervisor on duty
POSITION STATUS: Non-Exempt
Position Summary:
A host contributes to the success of our company by demonstrating exceptional hospitality at the beginning and end of each guest’s dining experience by greeting, seating, and cashing out guests. The host assists take-out guest and delivery orders by inputting and assembling orders, checking orders for accuracy, and delivering them to the guest or delivery driver and cashing them out. In addition, a host maintains the cashier and foyer areas in a clean and orderly manner throughout their shift.
As ambassadors of Gastamo’s mission to make everyone feel special through great food, unique environments, and exceptional hospitality, Hosts exemplify our core values by building trust, mastering the small details, and contributing to a culture of teamwork and continuous growth.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The duties and responsibilities listed below are those that must be met to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform an essential function.
- Embodies Gastamo’s core values and mission in daily interactions by delivering heartfelt hospitality, attention to detail, and a team-first mindset.
- Provide a high level of hospitality to guests and delivery drivers entering and leaving the restaurant. Make an effort to recognize regular guests.
- Answer the restaurant’s phone and assist with guests’ inquiries.
- Warmly acknowledge and greet guests as they arrive at the restaurant, escort and seat guests to an appropriate table, assist guest with special seating requirements.
- Assist with table bussing, being aware of what tables are clean and ready to be sat.
- Maintain an organized and accurate waiting list when immediate seating is not available.
- Present menus, the specials of the day, suggest beverages if time allows.
- Cash out guest’s check by accurately processing various forms of payments and discounts.
- Actively promote the sale of retail items.
- Possess menu knowledge to take and process guest phone-in, walk-in, online and delivery take-out orders.
- Prepare take-out salads, side items, beverages, and desserts.
- Garnish and package take-out orders, ensuring that all orders are complete, accurate and have all needed condiments.
- Greet take-out guests and delivery drivers, cash out take-out orders as needed.
- Maintain a professional appearance, including personal hygiene, and report to work as scheduled, in uniform and ready to work.
- Demonstrate a positive and professional relationship with coworkers and the management team, graciously offer and accept help when needed.
- Handle guest complaints in a professional manner and notify management of any guest complaint.
- Keep the foyer, cash area, take-out area and bathrooms, organized and stocked, complete side work during non-busy hours.
- Protect restaurant guests by adhering to sanitation, safety, and alcohol beverage control policies
- Perform additional responsibilities as requested.
Your Impact:
- Are driven by purpose and take pride in making others feel special through your work—whether guest-facing or behind the scenes
- Embody hospitality by contributing to an exceptional experience through attention to detail, efficiency, and care (Gastamo Heart)
- Influence and inspire others with a positive, team-first attitude—lifting up those around you (Win Together)
- Thrive in environments where learning, adapting, and growing are part of everyday life (Constantly Evolving)
- Act with integrity, professionalism, and a desire to do things the right way (Build Trust)
- Are dependable, organized, and take initiative to do what needs to be done—big or small (All the Small Things)
- Must be able to read and speak English well enough to understand safety protocols, training materials, and team communications across all areas of the restaurant
What's In It For You:
- Dining discount while working
- Dining discount for you and a friend at any of our concepts
- Health, Dental, and Vision insurance after an introductory period
- Employee Referral bonuses after 30 AND 60 days!
- 401k Match
- Mental health resources
- Opportunities for promotion and career development
- Competitive compensation and fun work environment
- Profound joy in your role
- Paid Sick Leave- All employees accumulate paid sick leave (“PSL”) at the rate of 1 hour per 30 hours worked, up to 48 hours in a year.
*This job will be posted for two weeks or until the position is filled
