At PLANTA, we are on a mission to make an impact by always chasing perfection, developing curious leaders, planting a good impression, and doing the right thing.
Our love for hospitality extends further than our dedication to creating amazing guest experiences; it’s our duty to develop our team of professionals to become the next industry leaders; it’s our quest to find the finest ingredients; it’s our social responsibility to become a more sustainable organization every day.
What you will find at PLANTA is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.
PLANTA is seeking a CONCIERGE that will report to the Restaurant Leader. The Concierge ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience.
WHY YOU'LL LOVE WHAT YOU DO AT PLANTA:
- Medical, Dental, Vision & Life Insurance offered for PLANTA employees.
- Paid Time Off to rest and recharge
- Referral bonuses for sending Leadership and Team Members our way, paid after 180 days of successful employment.
- 50% Discounts at all full-service PLANTA locations
- Opportunities to grow & develop your career with our fast-growing company
WHAT'S ON YOUR PLATE:
- Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
- Create an environment that is warm, welcoming and filled with positivity for guests and employees
- Uphold our standards at all times and treat everyone with courtesy and respect
- Warmly and graciously greet all incoming and departing guests
- Seat guests proactively, promptly, with genuine care to attention and detail
- Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
- Prepare and present all pre-shift notes for upcoming service (ie. PX’s, celebrations, etc.)
- Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate
- Update reservation system with guest information and details
- Answer incoming calls, reservations and administer call backs
- Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
- Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
- Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
INGREDIENTS YOU'LL BRING TO THE TABLE:
- Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
- 1-2 years’ experience in a similar, fast paced environment with similar standards
- Experience using reservation systems
- Well-spoken and excellent communication skills
- Humble and relatable with a confident attitude
- Remain highly detailed at all times
- Respectful and professional with all interactions
- Proactive in understanding guests' needs
- Creativity in finding solutions to provide guests an exceptional experience
- Ability to ease conflict and resolve issues
- Team oriented with capability to work in a high stressed environment
- High organizational skills and ability to prioritize
- Professional appearance appropriate for a premier restaurant
- Results-oriented and impeccably organized
- Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager
At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Americas with Disabilities Act during the application process are available upon request.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
