Job Details

Lead Host - Charlotte

Puerta - 1961 East 7th Street, Charlotte, NC 28204

$19/hr + tips PTO, Health, Dental and Vision Insurance

Job Description

Lead Hostess – Job Description

The Lead Hostess is a pivotal member of our team, responsible for creating a welcoming, organized, and efficient front-of-house experience. This role ensures smooth guest flow, coordinates reservations, and supports both staff and management in delivering an exceptional dining experience.

Key Responsibilities

Guest Relations

Greet and welcome guests with warmth and professionalism
Manage reservations and walk-in guests to optimize seating arrangements
Assist guests with inquiries, special requests, and any issues during their visit

Team Coordination

Oversee the host/hostess team to ensure smooth daily operations
Collaborate with servers, kitchen staff, and management to maintain efficient communication
Send bi-weekly reminders to the host team to uphold service standards

Reservation Management

Maintain an accurate and organized reservation system
Confirm reservations and promptly manage changes or cancellations
Assist with coordinating large party bookings

Seating & Floor Management

Strategically plan seating to maximize capacity while maintaining guest comfort
Coordinate with servers to manage dining room flow and pacing
Provide accurate wait time estimates and keep guests informed of updates

Communication

Communicate effectively with front-of-house and back-of-house teams
Provide clear direction and updates to the host/hostess team

Problem Resolution

Address guest concerns or complaints promptly and professionally
Partner with management to resolve recurring issues and improve processes

Training & Development

Train new host/hostess team members on procedures and service expectations
Provide ongoing coaching to support team performance and growth

Administrative & Operational Tasks

Manage customer tags and review concierge emails daily (Top Shelf system)
Print menus and maintain organization of daily, weekly, and monthly menu materials
Assist General Managers with responding to guest emails and reservation requests (Resy)
Monitor and restock bathroom amenities; assist with weekly supply orders

Qualifications

Proven experience as a host/hostess or in a similar customer service role
Excellent interpersonal and communication skills
Strong organizational skills with attention to detail
Ability to remain calm and professional in high-pressure situations
Demonstrated leadership and team management abilities
Familiarity with reservation systems and restaurant operations
Flexibility to work evenings, weekends, and holidays as needed

Apply now

Lead Host

1957 Hospitality Group - Puerta

Puerta

1961 East 7th Street, Charlotte, NC 28204

Operates under 1957 Hospitality Group - Puerta

6 days ago Full-Time / Part-Time

$19/hr

+ tips PTO, Health, Dental and Vision Insurance

Apply now

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