Strickland Brothers 10 Minute Oil Change
At Strickland Brothers, we’re committed to building future leaders. We’re seeking talented single-unit managers, General Managers, or multi-unit managers read for a new challenge. We aim to develop multi-unit leadership through our new Accelerate Program.
The program is an accelerated career path designed for high-performing managers who demonstrate the skills, drive, and leadership potential to advance rapidly into an Area Manager role at Strickland Brothers.
Participants will receive structured training, mentorship, and real-world multi-unit leadership experience. Upon successful completion of the program, candidates may be promoted to an Area Manager position.
Compensation: $55K throughout the program, with additional bonus opportunities based on shop performance and training milestones. Up to $75K salary after promotion to Area Manager, with additional bonus opportunities based on area performance.
First things first… Shop Manager Responsibilities
As a Shop Manager for the first 6-12 months of the program, you will play a vital role in our shop’s success by leading operations, driving exceptional customer service, and developing a high-performing team. Your core responsibilities include:
- Manage daily shop operations, including timely opening and closing.
- Provide an outstanding customer experience and maintain high review ratings.
- Resolve issues in real-time and proactively identify and address potential problems.
- Interview, hire, train, coach, develop, and terminate team members as needed.
- Train staff on performing light-duty vehicle maintenance for customers.
- Enforce all company policies, procedures, and safety regulations.
- Foster a positive and motivating work environment for staff.
- Partner with your Area Manager to set goals, review performance, and drive results.
- Communicate effectively using Microsoft Outlook and Teams.
- Oversee customer relations, inventory accuracy, cash management, and daily bank deposits.
- Create and manage weekly schedules while balancing labor costs.
- Monitor shop performance goals and track key metrics.
- Maintain a clean, safe, and visually appealing shop environment.
Next up: Area Manager
As an Area Manager, your future responsibilities would include:
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People Management: Develop and mentor Shop Managers, build a talent pipeline, and drive a positive culture through recognition, accountability, and support.
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Company Standards: Ensure shops deliver outstanding customer service, maintain high Net Promoter Scores and Google review ratings, reduce claims, maintain clean, professional facilities, and achieve efficiency goals like 10-minute bay times.
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Data Expertise: Utilize Power BI for daily performance analysis, drive car count, coach teams on KPIs, challenge Shop Managers to meet goals through data-driven leadership, and troubleshoot outliers.
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Policy and Procedure Expertise: Lead best practices in inventory management, cash handling, recruiting, onboarding, training, and compliance with the company handbook and operational standards.
What We're Looking For
- At least 2 years of experience managing people, preferably in retail, restaurant, automotive, or other customer service-focused industries.
- Direct customer service experience.
- Strong leadership, coaching, and problem-solving skills.
- Commitment to operational excellence and company standards.
- Willingness to travel between multiple shop locations as you advance into Area Manager responsibilities.
- Proficiency with Microsoft Outlook, Teams, and data-driven decision-making tools.
If you're passionate about leading teams, delivering outstanding service, and growing your career into multi-unit leadership, we encourage you to apply for the Accelerate Program at Strickland Brothers!
