Job Details

Shift Supervisor - Darien

Fjord Fish Market Darien - 1015 Boston Post Road, Unit 48-50, Darien, CT 06820

$22-25/hr

Job Description

Overview:
The Shift Supervisor plays a key leadership role on the store floor, supporting the General Manager by ensuring smooth day-to-day operations and leading the team through opening, mid-day, and closing shifts. This role blends hands-on customer service with team supervision, operational execution, and high standards of cleanliness, safety, and product presentation. 

Core Responsibilities:
  • Act as the lead on duty during assigned shifts — delegate tasks, support team members, and ensure all areas are staffed and functioning smoothly
  • Supervise and participate in fish counter, kitchen, sushi, grab-and-go, and register operations as needed
  • Deliver exceptional customer service and lead by example in engaging customers with warmth, expertise, and urgency
  • Oversee daily inventory receiving, prep list execution, and merchandising setup to Fjord standards
  • Enforce all food safety, sanitation, and health code standards throughout the store
  • Ensure proper shift documentation including temperature logs, opening/closing checklists, waste logs, and labor notes
  • Support and train Fish Counter Associates and new team members on SOPs and Fjord standards
  • Communicate clearly with General Manager and department leads about product issues, staffing needs, and customer feedback
  • Assist in resolving customer issues professionally and promptly
Qualifications / Requirements:
  • Minimum 1 year experience in food retail, grocery, seafood, or restaurant environments
  • Proven ability to lead by example and motivate a team
  • Strong working knowledge of food handling and sanitation standards
  • Organized and capable of multitasking in a fast-paced environment
  • Able to lift 50 lbs and work in cold environments
  • Willingness to work a flexible schedule, including early mornings, weekends, and holidays
  • Food Handler’s Certification (or willingness to obtain) required
Performance Expectations:
  • Maintains a well-run, on-time, and clean shift from open to close
  • Effectively communicates daily priorities and upholds accountability among team members
  • Demonstrates good judgment in resolving issues or escalating to GM as appropriate
  • Reinforces Fjord’s commitment to sourcing transparency, sustainability, and product education
  • Supports new initiatives and pilots (e.g., catering prep, new product launches) with enthusiasm and attention to detail
 Growth Path:
High-performing Shift Supervisors are on the track for future leadership roles in store operations:
 
  • General Manager – Oversees the entire store team, P&L performance, staff development, and customer experience
  • District Manager – Leads multiple stores, mentors GMs, and supports operational consistency and growth across the region
Apply now
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