Position Title: Team Member
Reports to: General Manager, Manager, and Assistant Managers
Hours: Varies
About Us:
LOF-Xpress™ Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest! service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.
If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.
What to Expect:
- A fun, fast-paced environment.
- No experience required - we will train.
- Competitive wages and opportunities for advancement.
- A commitment to continuous learning, coaching, and development.
Benefits (Vary based on part- or full- time position):
- Competitive pay commensurate with experience/qualifications
- Competitive Benefits
- Medical, Dental, and Vision
- Paid Time Off
- 401(k) Retirement
- Comprehensive on-the-job training is provided for all departments/levels.
- Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply
- A development culture with a focus on promoting from within
Job Responsibilities:
- Create a welcoming experience for each customer by greeting each individual.
- Work at a fast pace to meet speed expectations for LOF Xpress Services
- Tailor each guest's experience based on the customer's preference. Follow cues given by the customer to discern the needed approach.
- Be knowledgeable about the services available at LOF Xpress and explain options clearly to customers and strive to meet score card goals daily.
- Promote teamwork and a professional environment for co-workers, vendors, and customers.
- Communicate proactively and effectively with customers and co-workers through speech and writing.
- Be willing to cross train and work in other areas as needed.
- Maintain the facilities by assisting clean-up tasks between assigned vehicles and at the end of shifts.
- Dress professionally, according to LOF Xpress policy and standards.
- Maintain organization of tools and devices throughout the facility.
- Assist with exterior maintenance of the facility to promote guest and team safety.
- Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology.
- Able to cashier and operate the point-of-sale system when needed.
- Work a varied work schedule based on customer demand and store hours.
- Work quickly, efficiently, and safely to deliver quality service to our customers.
- Follow all safety procedures as described in the handbook and safety manuals and other postings.
- Complete tasks independently and with little supervision.
- Report to all shifts on time when scheduled.
- Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks.
- Training requirements include positional training.
- Other duties as assigned.
Job Requirements:
- Preferred experience includes positions in retail, fast food, customer service and automotive.
- Familiarity with technology and word processing.
- Education - High school diploma preferred.
- At least 18 years of age.
Physical Demands and Work Environment:
- Extended periods of time standing on hard surfaces, such as concrete floors
- Exposure to loud noises and fumes
- Exposure to outdoor conditions such as heat, cold, rain, and snow
- Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands.
- Ability to lift and move work-related items up to 50 pounds.
- Ability to use power tools, cutting tools, and other tools as necessary.
- A valid and current Driver's License is required.
